Support Engineer
Vlaams Gewest, Belgium
About the role
Responsibilities • In your role as Support Engineer, you take the lead in ensuring daily IT operations run smoothly and efficiently. • You handle incoming incidents regarding networks, hardware, and software, allowing colleagues everywhere to quickly get back to work. • Daily follow-up of monitoring alerts and backups is part of your regular routine to proactively prevent potential outages. • You handle complex IT problems from A to Z, bridging the gap to a specialized Technology Expert for in-depth issues. • You manage local Microsoft environments and VoIP telephony in a structured way together with the entire team. • You spontaneously share gained experience and new insights with colleagues, because by working together, you elevate internal service to the highest level. Profile • People in the workplace know you as a calm communicator who effortlessly helps end-users in both Dutch and English (French is a big plus). • The complete Microsoft environment (Microsoft 365, Windows Server, Entra ID, SQL Server, Copilot, Intune, and Defender) and VMware virtualization hold no secrets for you. • In addition, you are well-versed in network infrastructure (TCP/IP, VLANs, and VPN) and security (Fortinet). • You are good at making decisions independently, although you just as much enjoy solving a difficult issue side by side with your team members. Remuneration: to be negotiated.