Support Engineer
Vlaams Gewest, Belgium
About the role
Are you a Support Engineer who enjoys solving problems and helping users, but doesn't necessarily want to change jobs tomorrow? Then we would like to get to know you now. In all openness and transparency: this vacancy is designed to strengthen our talent pool. This means that there is currently no concrete open position, but that we regularly engage Support Engineers for new and starting assignments at our clients. By talking now, we can act faster as soon as a suitable opportunity arises. Job description What will you do As a Support Engineer, you support users and IT environments at our clients, active in various sectors such as the public sector, private companies, and industrial environments. The content and complexity of your role differ per context, but you are always central to keeping IT systems operationally stable. You work closely with other IT profiles (developers, system engineers, cloud and infrastructure specialists) and act as a link between end users and IT teams. Concretely, your role may consist of, among other things: • Handling and following up on 1st and/or 2nd line support questions • Analyzing and resolving incidents and technical problems within agreed SLAs • Supporting end users in their daily operations • Participating in the management of workstations, applications, and IT environments • Correctly registering, documenting, and following up on tickets • Signaling recurring problems and proposing structural improvements • Collaborating with internal teams and external partners on more complex issues • Providing support in hybrid and cloud environments Depending on your experience, you can: • Take on more complex support cases • Guide junior colleagues • Or grow towards a system, cloud, network, or infrastructure engineer role We are looking for Support Engineers who adapt easily to different client environments and are open to assignments in various sectors. Ideally, you recognize yourself in (a large part of) the following: • You have experience in an IT support, service desk, or workplace support role • You have practical knowledge of Windows 10/11 and standard workplace environments • You have experience with and good knowledge of: • Microsoft 365 • Active Directory • Azure AD/Entra ID • You are familiar with ticketing systems such as ServiceNow, Jira Service Management, Topdesk, or similar • You have basic knowledge of network concepts such as TCP/IP, DNS, DHCP, VPN, and WiFi • Knowledge of device management tools such as Intune (or SCCM) • You are interested in cloud and hybrid environments, often within the Microsoft ecosystem • You work in a structured, customer-oriented way and remain calm under pressure • You communicate easily with both technical and non-technical users • You communicate easily in Dutch, English, and French Remuneration: to be negotiated.