Technical software support
Vlaams Gewest, Belgium
About the role
Are you customer-oriented, technically minded, and interested in software and the automotive sector? Do you get energy from solving problems and helping users? Then this position as Customer Support Engineer Software might be for you! For an innovative company in the automotive and IT sector, we are looking for an enthusiastic colleague who supports customers in using specialized software solutions. You form the link between end users, customers, and internal technical teams. What does your job entail? • You guide end users and familiarize them with the software package. • You provide support for questions and technical problems from users. • You analyze problems, look for solutions, and follow them up closely. • You strive for sustainable solutions and ensure correct follow-up of files. • You support customers on-site if necessary. • You provide or facilitate training and knowledge transfer for end users. • You relay relevant information and feedback to your internal colleagues. • You actively think about improvements, new possibilities, and opportunities. • You are a professional ambassador of the organization to customers and external partners. • You manage several files simultaneously and ensure that deadlines and priorities are respected. • You have a very good knowledge of Dutch and French, both orally and in writing. Knowledge of English is a plus. • You have a driver's license B. • You have experience with or interest in ERP systems, such as Microsoft Dynamics NAV, Navision, incadea.dms, or similar software. • Experience within the automotive sector or with customer support is a plus. • You are customer- and service-oriented, have strong communication skills, and are stress-resistant. • You are proactive, solution-oriented, and like to take initiative. • You can set priorities well and maintain an overview when handling multiple files at the same time. • You work in a structured, accurate, and pragmatic way. • You are flexible and can respond quickly to unexpected situations. • You can work both independently and in a team. • You are willing to learn continuously and have a strong interest in new technologies. • You have good coaching and communication skills and can convey knowledge in a clear way. Remuneration: to be negotiated.